Terms & Conditions

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Appointments can be booked online through the booking system or arranged directly by phone, email, Messenger, text message or WhatsApp.

By booking or confirming an appointment with Feet Treat, the patient/client agrees to these Terms & Conditions, whether or not a deposit is required at the time of booking.

Feet Treat reserves the right to make reasonable changes to appointment times when necessary. The patient/client will be notified as soon as possible.

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DEPOSITS

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Appointments booked through the online booking system require a 50% deposit at the time of booking. The appointment will not be confirmed until the deposit has been successfully paid.

The deposit will be deducted from the total cost of the treatment at the appointment.

Appointments arranged directly by Feet Treat, including follow-up appointments booked during a patient's/client's visit, may be made without a deposit. These appointments are still subject to the same cancellation and no-show policy.

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CANCELLING OR RESCHEDULING AN APPOINTMENT

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If you need to cancel or reschedule your appointment, please give Feet Treat at least 48 hours' notice.

Notice must be received by Feet Treat at least 48 hours before the scheduled start time of your appointment.

Cancellations or changes can be made through the booking system where available, or by contacting Feet Treat directly by phone, text message, WhatsApp, Messenger or email.

If you cancel your appointment at least 48 hours in advance, any deposit paid will be refunded in full. Refunds will normally be processed within 3 working days.

Alternatively, if you reschedule at least 48 hours in advance, your deposit can be transferred to your new appointment.

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LATE CANCELLATIONS & NO-SHOWS

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Appointments cancelled or rescheduled with less than 48 hours' notice, as well as appointments that are not attended, may be subject to a late cancellation/no-show charge.

Where a deposit has been paid, Feet Treat may retain up to the value of the 50% deposit towards the loss resulting from the late cancellation or missed appointment.

Where an appointment was booked without a deposit, including follow-up appointments arranged directly during a previous visit, a late cancellation/no-show charge of up to 50% of the booked treatment cost may be applied and added to the patient's/client's next appointment.

Any charge retained or applied will be limited to a reasonable amount reflecting the loss incurred by Feet Treat as a result of the cancellation or missed appointment, taking into account whether the appointment time could reasonably be filled by another client.

This policy is necessary because appointment times are reserved specifically for each patient/client and appointments cancelled at short notice can be difficult to fill.

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EMERGENCIES & EXCEPTIONAL CIRCUMSTANCES

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Feet Treat understands that genuine emergencies and unexpected circumstances can occur.

Where appropriate, exceptions to the late cancellation policy may be considered on a case-by-case basis. Any exception is at the discretion of Feet Treat and will depend on the individual circumstances.

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IF FEET TREAT NEEDS TO CANCEL YOUR APPOINTMENT

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Occasionally, Feet Treat may need to cancel or reschedule an appointment due to illness, emergency or other circumstances outside our reasonable control.

If Feet Treat cancels your appointment, any deposit already paid will be transferred to your rearranged appointment or refunded in full if you prefer.

No cancellation charge will apply where the appointment is cancelled by Feet Treat.

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ATTENDANCE POLICY

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Due to limited space, patient privacy and insurance requirements, only the patient/client receiving treatment should attend the appointment.

Please do not bring children or additional visitors to your appointment unless this has been agreed with Feet Treat in advance.

CHILD APPOINTMENTS

When the patient is a child, one parent or legal guardian may accompany them during the appointment.

Any child present in the clinic must remain under the supervision of their parent or legal guardian at all times.

ACCEPTANCE OF TERMS

By booking, confirming or attending an appointment with Feet Treat, the patient/client confirms that they have read and accepted these Terms & Conditions.

These Terms & Conditions apply to appointments booked online as well as appointments arranged directly with Feet Treat.